Quotes
All quotes are valid for 30 days unless otherwise stated. Written or online acceptance of a quote is deemed a binding contract between the customer and Safeguarding Children.
In-house training (including Webinars)
- Quote inclusions (where applicable): Pre and post survey preparation and evaluation, course preparation, training facilitator travel and transit time, presenting and administration.
- Quote exclusions (where applicable): Venue hire, refreshments for attendees, training facilitator travel arrangements such as flights or transfers to/from airport and accommodation. Additional charges may also apply if evening or weekend training delivery is required. These costs will be charged in addition to the quote.
Invoices
- Payment of full invoice must be made prior to Safeguarding Children providing any service, training or resources unless otherwise stated.
- Payment is required by due date stated on invoice.
- If unable to make payment by the invoice due date, please contact Safeguarding Children as soon as possible to discuss your circumstances and make alternative arrangements.
- Unless an alternative arrangement has been made, overdue accounts may incur an initial late payment fee of $50 plus GST, followed by interest of 2% per month until fully paid.
- Any collection and court costs incurred from recovering payment of an unpaid account will be the responsibility of the customer.
On Demand (E-learning, Recorded Webinar)
Enrolment commences when On Demand learning is purchased via credit card or by redeeming a coupon code (purchased by invoice). On enrolment, access is granted for a limited time:
- E-learning, 30 days
- Recorded Webinar, 7 days
Once this time has elapsed, the course can no longer be accessed or completed. No refund will be issued for any On Demand learning which has not been completed within the specified access period stated above.
Coupon codes issued to grant access to On Demand learning are valid for 1 year from date of purchase. No refund will be issued for any unused courses loaded against an expired coupon code.
Resources
No refund will be issued for any resources purchased.
Cancellation Policy – In-house training
If training is cancelled by an organisation, a refund will be issued under the following provisions:
- Refund less 15% administration fee for cancellation received 30 or more days prior to the scheduled training date.
- 50% refund for cancellation received between 10 – 29 days prior to the scheduled training date.
- No refund for cancellation received less than 10 days prior to the scheduled training date.
Any cancellation must be received in writing by Safeguarding Children. Any additional and non-refundable costs incurred by Safeguarding Children which relate to the cancelled training are to be paid in full by the customer.
In the unlikely event training needs to be cancelled by Safeguarding Children, an alternative training date will be negotiated or a full refund provided if a new training date cannot be agreed. Safeguarding Children will refund the additional costs on-charged to the customer relating to the cancelled training only.
Cancellation Policy – Public training
If you are no longer able to attend a public training which you have registered for, registration can be transferred to another person at no additional cost. Please advise Safeguarding Children as soon as possible so we can amend our records accordingly. If a transfer is not possible, the registration fee will be refunded under the following provisions:
- Refund less 15% administration fee for cancellation received 10 or more days prior to the scheduled training date.
- 50% refund for cancellation received between 1 – 10 days prior to the scheduled training date.
- No refund for cancellation received in the final 24 hours prior to training start or for non-attendance on the day.
In the unlikely event a training needs to be postponed by Safeguarding Children, the session will be rescheduled and original registrations transferred to the new date. If unable to attend the new training date, a full refund of the registration fee will be provided to the registrant. Safeguarding Children accepts no responsibility for any other costs incurred by the registrant as a result of training cancellation.
Refunds
Any refund request must be received in writing by Safeguarding Children. Please include the bank account number the refund is to be made into along with a supporting document which verifies this account number. For example, a copy of a bank issued deposit slip or screenshot of online banking account. When a refund is required for a payment received by credit card, funds will be returned to the card number used to make the purchase.
Refunds may take 5 – 10 working days to show in an account.
Privacy Policy
Please click here to view our Privacy Policy.
No warranties
This website is provided “as is” without any representations or warranties, express or implied. Safeguarding Children, the Charity, which is described at www.safeguardingchildren.org.nz, makes no representations or warranties in relation to this website or the information and materials provided on this website.
Without prejudice to the generality of the foregoing paragraph, Safeguarding Children does not warrant that:
- This website will be constantly available, or available at all
- The information on this website is complete, true, accurate or non-misleading.
Limitations of liability
Safeguarding Children will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
- To the extent that the website is provided free-of-charge, for any direct loss
- For any indirect, special or consequential loss
- For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data
These limitations of liability apply even if Safeguarding Children has been expressly advised of the potential loss.
Exceptions
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Safeguarding Children liability in respect of any:
- Death or personal injury caused by Safeguarding Children negligence
- Fraud or fraudulent misrepresentation on the part of Safeguarding Children
- Any matter which it would be illegal or unlawful for Safeguarding Children to exclude or limit, or to attempt or purport to exclude or limit, its liability.
Reasonableness
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.
Other parties
You accept that, as a limited liability entity, Safeguarding Children has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Safeguarding Children officers or employees in respect of any losses you suffer in connection with the website.
Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Safeguarding Children officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Safeguarding Children.
Unenforceable provisions
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
If you have any questions about these Terms and Conditions, please email office@safeguardingchildren.org.nz.
* The scope of the limitations of warranties and liability set out in these Terms and Conditions, also apply to any service, training or resources provided by Safeguarding Children.